Every two years Pearl & Pine Retirement and all of our Signature Retirement Living properties participate in two surveys. One is completed by our staff, both front line and management, and the other is completed by our residents.
We are proud to say that we scored above average compared to others in the industry which is a testament to our staff, our programming, our buildings and our commitment to offering the best customer service you can find in retirement living! We are also proud to announce that we had 100% engagement on both surveys!
More important than the numbers however, are the comments. We do not have the privilege of knowing who made each comment however we do have the honour of reading each and every comment!
Below are a few comments made on our 2019 survey.
I feel safe here!
Location. In the downtown area, walking distance to a lot of ammenities.
Friendship and activities.
It’s downtown! Good food. Comfortable.
I love the people – especially the Wellness Staff.
I feel safe in Downtown Burlington!
I cannot imagine living anywhere else.
Our residence is the best as I have tried and checked and others have said the same. This residence has friendly, thoughtful, kind and eager to live people. So, it is the most pleasant for our senior years!
I would highly recommend to my friends and/or family to retire here.
Of all the places I could end up my life living in….this is the place. Heaven on Earth!!!
When I am busy I am able to bring to my room a nicely packed lunch/dinner. There is always milk and snacks in the kitchen area near the lounge – this is one of the best things about living here.
This is the best place in town!
I love living here – service is super on all levels – I feel SAFE and that is the key when you live by yourself.
The staff, the programs – are all the best.
I love it here!!!
If hearing from the residents who already live here is important to you reach out and RSVP to our next Resident Panel Discussion. The next scheduled at time of publication of this blog is March 12 at 1pm. You can have a tour of the Art-Deco inspired building, then settle in for wine and cheese and a panel discussion with residents who live here and have your questions answered by them!
RSVP to Brenda or Megg 905-633-8300 today as seating is limited.